Privacy policy
Sitting in this legal meeting was not fun, interesting or colourful for anyone involved. BUT, we did it because we love our community and will do everything in our power to ensure safety, uphold brand values, trust, integrity and within all our power - do what is right. We also didn't listen to half of it, so unsure what's even written below, it got the legal tick so assume it's fine.
It has been drilled into us around the importance of keeping information safe. We have all seen Mark Zuckers in his Court Hearing, and... We. Do. Not. Want. To. End. Up. In. The. Same. Position. EVER.
This privacy statement/novel sets out how we use your information and the steps we take at Tactical Recovery Australia to ensure privacy remains protected. Because you can never be too protected. We know what happens when protection isn't used..
Tactical Recovery Australia sells, manufactures and offers Australian hand-made magnesium and essential oil-based skincare products that are sold online. We operate out of Brisbane, QLD, Australia - right near Enoggera Barracks because we need the vibe of the ADF to really underpin what we do.
This Privacy Statement applies to personal information from customers and individuals who's information has been collected, processed, stored and disclosed to / by Tactical Recovery.
We encourage you to reach out to hello@tacticalrecovery.com.au if you have any concerns, wish to know more details or have queries surrounding the Privacy Policy. We'll need to come off smoko to answer, so at least make it spicy.
Personal Information & Collection
As you interact, speak to and deal with us, we collect your information in a range of ways.
Personal information is information that identifies you or could identify you. Some of this may be provided directly to us and in other circumstances, it might be collected automatically through means such as cookies (and not the tasty kind) . This can include your IP address, and browsing data linked to Google Analytics.
Details we may collect:
- Your first and last name, address and contact details - such as mobile phone number, social media handle, email address (we will giggle if it's xx69@hotmail.com)
- Your interests in our products, services, events, or promotions
- Your order and purchasing details including financial or card information when making a secure purchase with us
- Information about your dealings with us or anyone else
- Any other information which we may need to promote our goods or services.
If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this our privacy policy.
What we do with your information
We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events, or other products or services that may interest you. We'll also use it to analyse and report on how our website is working and improve how our business works. Where consent is provided and opt-in has been selected, you will receive marketing emails full of juicy information about our products, services, partners and affiliates. Opt-out and unsubscribe is available at any time. It'll kill our stats but all is fair in love and war.
We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us. We will not disclose your personal information to any third parties without your consent unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.
To make sure we fulfil our obligations as a brand, to you, or enable us to enter a contract we will collect your details so we can process and fulfil your purchase orders.
If you've read this far, flick us an email, declare you're a policy nerd, and we'll flick ya some shit.
Information Sharing
We will share information we collect about you with our service providers to the extent if necessary for purposes mentioned and outlined in the above. Where required by law, we will also provide this including any financial transaction records that have legally been requested.
Shopify:
- Your information is shared with e-commerce provider Shopify, who we use as our website provider to sell our range of products and service to you.
- This, therefore, classes Shopify as the host of the data that we collect about you on their e-commerce platform and system.
- Your data is stored via Shopify's data storage, databases and the general Shopify application on a secure server behind a firewall. Shopify has its servers based in the USA.
- If you choose a direct payment gateway to complete your transaction/purchase online, Shopify store your card data. It is encrypted through the Payment Card Industry Data Security Standard PCI-DSS.
- Your purchase transaction data is stored only as long as necessary to completed your purchase transaction. After complete, the purchase information is deleted. To safeguard this process and manage it, a PCI Security Standards Council was formed which is a collaborative and joint effort by global brands - including AMEX, Visa and Mastercard.
- Shopify have a Terms of Service and Privacy statement available on their website which applies.
Third Parties
We don't like being the third wheel, but we do take third parties seriously.
Where required, we may share information with third parties, however only to the extent that allows them to perform a task, job or services on our behalf.
These parties include:
- Those who provide payment gateways to complete transactions
- Third parties who process payments and refund transactions on our behalf
- Google Adwords
- Google Analytics
- Facebook and Instagram
- Hubspot
- Commission Factory (future use)
- Shopify
- Courier and postage services that are contracted to deliver and facilitate operations and logistics to deliver your purchase/s
The out of the ordinary situations which require us to share:
- Where legally required we may need to disclose your information to law enforcement agencies or regulators
- We may need to disclose your information if you violate or breach our Terms of Service, make threats to the business, staff or partners and provide information as such to relevant law enforcement agencies
- If our business model changes and we sell, merge or are taken over by another company, your information may be shared with the new owners, operators and third parties so we can continue to sell products to you.
- If you are taken to a third-party gateway or external website, we are not responsible or liable for privacy protection. Please make yourself familiar with the provider, hosts or companies Privacy Policy and terms of use. Tactical Recovery assumes no liability or responsibility.
No data will be shared with Feet Finder or Only Fans.
Retention of Data
We will keep a record of your information as long as reasonably necessary or required for the purposes set out in this policy and statement. This ensure we are able to fulfil our legal obligations. Whilst you are a customer we will keep relevant information on hand to meet our legal, contractual and product / service promises and obligations. Where you cease to be a customer or interact with us, we will archive your information for the purpose of meeting our legal obligations such as retaining the information required and essential to meet our legal obligations and requirements, and for tax / accounting purposes.
When retaining data we will take all reasonable steps in good faith to ensure:
- Our legal and contractual obligations and rights are specifically in relation to the information involved
- Legal obligations under applicable law to retain data for a certain or set out a period of time
- Statue limitations under applicable law/s
- Guidelines issued by relevant data protection authorities or law enforcement
Outside of this, we will securely delete and remove your information once it is no longer required.
Information Security
We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.
Changes To Our Privacy Policy
Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website. Depends if the intern is prepared to do some work.
Access to Data
You may request access at any time to the personal information we hold about you by emailing us at hello@tacticalrecovery.com.au. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
Contact Information
Humble Brands Pty Ltd
Trading As: Tactical Recovery
ACN 637948380
Email: hello@tacticalrecovery.com.au
This privacy policy was last updated on 1/5/24