Refund policy

If you're looking at this page, we're hoping you're not about to slam us on a Google or Facebook Review pages. That would be quiet the sh*tter.

We do constant product and quality tests, but, as we all know, sometimes the odd f*cktard can slip through the cracks. So we'll never query your refund unless the reason is for something utterly ridiculous- then we'll call you out on it. A change of mind or taste isn't covered, faulty or damaged products are. We recommend for any skincare product that you seek professional medical assistance if you have allergies or sensitivities - we cannot offer a refund because of this. If you are pregnant, speak your medical practitioner before using any products that contain essential oils. 

In the event of a damaged or faulty product, we will provide you with a choice of money back via direct deposit (minus the postage and transaction fees paid) OR, full credit back by way of promo code to use for a new order online valid for 3 months. If you have paid via a third party, including but not limited to Zip Pay and AfterPay, refunds will be in-line with their refund and crediting policy. 

 Email our sharpshooters at hello@tacticalrecovery.com.au

Don't worry, we aren't  a Government Department, we won't keep you waiting for 96 years for a response.

All products do need to be sent back to us and you'll need to pre-pay postage costs associated. Theft, damaged goods and any risk whilst the products are on the move from you, to us, is on you. Tactical Recovery will not assume responsibility.

To lodge your return, please email us at hello@tacticalrecovery.com.au, and be nice. Otherwise, we will turn into a Government Department and you will wait 96 years for a response.